de los Santos & Finger (1994). Managing Educational Operations.

de los Santos, A. G., Jr., & Finger, S. (1994). Managing Educational Operations. In Managing Community Colleges (pp. 422-438). San Francisco: Jossey-Bass.

“… all citizens should have vocational and general education available to them …” (from Pezzoli, 1990) (p 423)

“… a highly centralized college is characterized by efficiency, uniformity, economy, and impartial treatment of units but also tends to create low morale and depersonalization of members. Conversely, high decentralization encourages creativity and the relevance of programs but can also cause duplication, communication gaps, and excessive competition.” (p 431)

“… not as important as how involved all staff members feel in the decision-making process.” (p 431)

“The middle management position between the top administrator and the faculty has always been a difficult spot to occupy because the department or division chair has to please both groups.” (p 432)

Notes on “evaluating instruction.” (p 433)

“… primarily with instructional improvement.” (p 433)

Notes on “merit pay, advancement to tenure status, promotions in academic rank” etc. (p 433)


Lists “mission statement,” “strategic goals,” “yearly objectives,” and “action plans.” (p 436)


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